Step-by-step instructions for retrieving documents, filing claims, and working with brokers.
Use eShipPartner (if you have access) to find shipment and entry references, then request CBP Form 7501 (Entry Summary) PDFs + continuation sheets (and an ACE entry summary export, if available) from your A.N. Deringer brokerage team.
Use the BDP Portal and PSA BDP visibility tools to find entry references, then request CBP Form 7501 (Entry Summary) PDFs + continuation sheets (and an ACE entry summary export, if available) from PSA BDP brokerage support.
Contact-first guide for legacy Bolloré Logistics entries (now under CMA CGM / CEVA): use CEVA’s Bolloré downloads/forms page to route a request for CBP Form 7501 (Entry Summary) PDFs + continuation sheets (and an ACE entry summary export, if available).
Use MyCEVA to find shipment and entry references, then request CBP Form 7501 (Entry Summary) PDFs + continuation sheets (and an ACE entry summary export, if available) from your CEVA customs team.
Use Navisphere (and ACE Import Intelligence, if available) to find entry references, then request CBP Form 7501 (Entry Summary) PDFs + continuation sheets (and an ACE entry summary export, if available) from the C.H. Robinson brokerage team.
Use myDSV to find shipment and entry references, then request CBP Form 7501 (Entry Summary) PDFs + continuation sheets (and an ACE entry summary export, if available) from your DSV brokerage team.
Use exp.o Customs Declarations to find entry references, then request CBP Form 7501 (Entry Summary) PDFs + continuation sheets (and an ACE entry summary export, if available) from your Expeditors brokerage team.
Use the Flexport Platform (and APIs, if your team uses them) to find entry references, then request CBP Form 7501 (Entry Summary) PDFs + continuation sheets (and an ACE entry summary export, if available) from Flexport support.
Use GEODIS IRIS (if you have access) to find entry references, then request CBP Form 7501 (Entry Summary) PDFs + continuation sheets (and an ACE entry summary export, if available) from GEODIS customs brokerage support.
Use Hellmann’s portal (or Track & Trace) to gather shipment references, then request CBP Form 7501 (Entry Summary) PDFs + continuation sheets (and an ACE entry summary export, if available) from Hellmann’s customs team.
Use KLN’s eFlow (legacy) or KerryNow portal to find entry references, then request CBP Form 7501 (Entry Summary) PDFs + continuation sheets (and an ACE entry summary export, if available) from KLN brokerage support.
Use KWE’s CSS+ portal (if you have access) to find shipment and entry references, then request CBP Form 7501 (Entry Summary) PDFs + continuation sheets (and an ACE entry summary export, if available) from KWE’s U.S. brokerage team.
Informational only — not legal advice. RefundArrow is not a law firm, and this resource does not create an attorney‑client relationship with Himmelstein & Adkins, LLC. Tariff/refund outcomes depend on your facts, entry records, and evolving CBP/court guidance; consult qualified customs counsel for advice on your situation.