How to Request Your CBP Form 7501 from UPS Supply Chain Solutions

Informational only — not legal advice.

CBP announced CAPE Phase 1 for eligible IEEPA refunds in ACE beginning April 20, 2026. That makes 7501s and ACE exports more important, not less: CAPE filing depends on entry numbers, IOR identity, eligible entry status, and ACH/ACE readiness. Keep Section 122 (9903.03.*) separate from IEEPA; the May 7 CIT ruling invalidated Proclamation No. 11012 with permanent injunctive and refund relief limited to the importer plaintiffs (The State of Washington, Burlap and Barrel, Inc., and Basic Fun, Inc.); non-party importers remain subject to Section 122 unless an exemption applies, and Section 122 entries are not CAPE-eligible. (CBP CSMS #68315804, CIT Slip Op. 26-47)

What you need

Minimum to act today:

• Date range (start/end)
• Your legal company name
• One shipment identifier (UPS tracking/AWB/shipment number or invoice/PO)

If you have it (speeds results):

• Entry numbers
• Importer number (often EIN-based), if known
• UPS brokerage/file reference numbers
• Delivery address used on the shipment (if helpful)

You’ll use these identifiers to search in Portal access and to write a high-signal request in Email request.

Portal access

If you don’t have a login (or don’t see entry PDFs), skip to Email request.

UPS Forwarding Hub Support describes how to access archived shipment documents via My Documents → My Document Archive. (How to access archived shipment documents in UFH)

Practical approach:

1. Log into UPS Forwarding Hub.
2. Go to My Documents and open My Document Archive.
3. Download anything that contains entry identifiers (invoices, clearance docs, shipment summaries).
4. If you don’t see entry summary PDFs, still capture:
   • Entry number (best)
   • Brokerage file references
   • Shipment identifiers (tracking/AWB/shipment number)

Email request

If the portal doesn’t provide entry summary PDFs, open a request through UFH Support (or route through your UPS account team / customs brokerage contact).

UPS’s current freight-support article also lists phone support for air and ocean freight at +1-800-443-6379 (U.S./Canada) and points users to the UPS global directory for office-level support. (UPS Freight Shipping: Support)

What to request (copy/paste wording)

“Please provide CBP Form 7501 (Entry Summary) PDFs (including any continuation sheets) for the entries/shipments below. If available, please also provide an ACE entry summary export (CSV/Excel) and confirm the Importer of Record (IOR) per entry.”

What to include in your request

• Legal company name
• Date range
• Shipment identifiers (from What you need)
• If available: entry numbers, importer number, broker refs
• Ask for: 7501 PDFs + continuation sheets, ACE entry summary export (if available), and IOR confirmation per entry

If you’re not sure who the IOR is / you’re told you’re not authorized

• Ask them to confirm the IOR per entry (name + importer number).
• Ask what authorization they require to release documents (release letter, POA, etc.).
• Keep everything in writing.

If they say “no 7501 exists” / “we don’t have a 7501 PDF”

1. Clarify their role and what they can still provide:
   • Did UPS act as the customs broker / entry filer for these shipments?
   • If another broker filed, can UPS share the broker name (and filer code, if known) and any entry numbers they have?
   • If they can’t provide a 7501 PDF, can they provide an ACE entry summary export (CSV/Excel) or at least an entry number list tied to these shipments?
2. For the “paper vs electronic equivalent” context (and common exceptions), see: CBP Form 7501 Field Guide.

What to do once you have the 7501s

At minimum, you want to extract:

• Entry number(s)
• Importer of Record identification (name + importer number)
• The IEEPA-related duty lines (typically reflected via HTS Chapter 99 lines)
• Duty/fee totals

From there, liquidation status and deadlines determine next steps. If you’re tracking deadlines, CBP’s protest guidance is a good starting point. (CBP — Protests)