How to Request Your CBP Form 7501 from FedEx Logistics

Informational only — not legal advice.

What you need

Minimum to act today:

• Date range (start/end)
• Your legal company name
• FedEx tracking number(s) / AWB numbers (or a shipment list)

If you have it (speeds results):

• Entry numbers
• Importer number (often EIN-based), if known
• Commercial invoice / PO numbers
• Any FedEx Trade Networks / brokerage reference numbers

You’ll use these identifiers to search in Portal access and to write a high-signal request in Email request.

Portal access

If you don’t have a login (or don’t see entry PDFs), skip to Email request.

FedEx says the FedEx Logistics Portal is replacing “My Global Trade Data” (with automatic setup for existing users). FedEx also describes My Global Trade Data as providing customs clearance information for customs brokerage customers and images of shipment documentation. (FedEx — Visibility & reporting)

FedEx’s portal guidance also says existing My Global Trade Data users get a portal account automatically and receive an email when it is ready. If you are new, FedEx says the setup flow starts with a fedex.com user ID and then a company registration using your IRS/BN/Tax ID through portal.fxl.fedex.com. FedEx also states My Global Trade Data includes five years of online shipment document storage. (FedEx — FedEx Logistics Portal, FedEx — Visibility & reporting)

Practical approach:

1. Start with the FedEx Logistics Portal (or My Global Trade Data, if your account still uses it).
2. Search by date range + tracking/AWB + the identifiers from What you need.
3. Download any documents available to your user role.
4. If you don’t see 7501 PDFs, still capture:
   • Entry number (best)
   • Any brokerage reference numbers
   • Clearance dates/port (if shown)

Email request

FedEx publishes FedEx Trade Networks contact information (phone and email) on its Customs & Regulatory Services page. Email: us@ftn.fedex.com. Phone: 1.800.249.2953.

What to request (copy/paste wording)

“Please provide CBP Form 7501 (Entry Summary) PDFs (including any continuation sheets) for the entries/shipments below. If available, please also provide an ACE entry summary export (CSV/Excel) and confirm the Importer of Record (IOR) per entry.”

What to include in your request

• Legal company name
• Date range
• Shipment identifiers (from What you need)
• If available: entry numbers, importer number, broker refs
• Ask for: 7501 PDFs + continuation sheets, ACE entry summary export (if available), and IOR confirmation per entry

If you’re not sure who the IOR is / you’re told you’re not authorized

• Ask them to confirm the IOR per entry (name + importer number).
• Ask what authorization they require to release documents (release letter, POA, etc.).
• Keep everything in writing.

If they say “no 7501 exists” / “we don’t have a 7501 PDF”

1. Clarify their role and what they can still provide:
   • Did FedEx Trade Networks act as the customs broker / entry filer for these shipments?
   • If another broker filed, can they share the broker name (and filer code, if known) and any entry numbers they have?
   • If they can’t provide a 7501 PDF, can they provide an ACE entry summary export (CSV/Excel) or at least an entry number list tied to these shipments?
2. For the “paper vs electronic equivalent” context (and common exceptions), see: CBP Form 7501 Field Guide.

If email stalls

Use this escalation order:

1. Start in the portal to capture entry numbers or brokerage references first.
2. Send a clear email request with date range, shipment identifiers, and any known importer or broker references.
3. If you still do not get traction, call 1.800.249.2953 and ask who owns customs brokerage document requests for your account.
4. If you have an account representative, ask them to confirm the right customs-document workflow and access path for your account.

What to do once you have the 7501s

At minimum, extract: entry number + port, IOR identification, and duty/fee amounts. Keep documents organized by month or entry number so you can upload in batches.